INSIGHT & OPINION

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Surviving the Armageddon of covid the Honest way

Autumn 2019 - Editors welcome by James Hacon

Creating iconic hotel spaces that pull a crowd

Time to end dine-and-dash policies

Do you really know your customers and if not, why not?

Is your ‘welcome’ really that welcoming?

Strengthening the brand through team engagement

Summer 2018 - Editors welcome by James Hacon

Meh-to-yeah

Moving customers from ‘meh’ to ‘yeah’

Steve-Flanagan-TGIFridays

The energy within